"The Contact Center Whisperer" aka "That WFM Girl"
Her Mission: To Normalize Women in Tech and Leadership Roles
Her Core Values: Integrity, Relationship, Accountability, Innovation, Execution
As a teen mom looking to gain employment in the workforce, Juanita found work to support her daughter in a call center. Adjusting to adolescent motherhood she focused on discovering opportunities to provide, Juanita was desperate to succeed, grow and even thrive despite being a young mother. One day while at work, she stumbled across a user manual called “Blue Pumpkin”. Diving deep into articles, updates and insight on current workforce management systems, Juanita discovered a liking for technology, system optimization, and the workforce management discipline as a whole.
Her interest compelled her to seek opportunities to learn more, further engage at work as well as invest in educational resources to expand her knowledge and skillset. Today with over 14 years of industry experience, formal education and productivity practice, Juanita has become a Contact Centers & Workforce Management enthusiast, trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita takes pride in bringing new efficiencies and optimizations to corporations and household brands like United Health Care, Optum, Walgreens, Liberty Medical, and many more.
Juanita’s impeccable reputation as a world-class subject matter expert has allowed her to operate as a Consultant for WFM system giants Verint and Aspect. Harboring a love for tech and a passion to increase representation for women of color and other minorities in the vastly growing world of STEM and Leadership, Juanita is on a mission to Show Up and Serve her host of corporate clients, as well as the community of tech innovators, teachers and leaders to bridge the gap between marginalized groups and access to Tech education.
In 2018, she published her first book “The Corporate Playbook” a success guide to empower corporations with effective strategies to engage and educate their teams on the workforce management model. In 2021, she will be releasing her second book, “From The Ground Up: Navigating Call Center & Tech Careers.”
When not helping customers, leading her team of in-house consultants, writing books, speaking at conferences like SWPP(Society of Workforce Planning Professionals), Juanita can be found executing on her CEO plan to bring visibility to women in tech.
She is currently a contestant in the Ms. Corporate America pageant where she is bringing her zeal for normalizing black women in tech and leadership to the stage with the hopes of helping other women break into technology careers.
The CEO PLAN
Juanita created the CEO plan, a program designed to provide resources on leadership, tech and workforce management opportunities through her company Solid Rock Consulting. Utilizing workshops, trainings, events and access to mentorship, The CEO PLAN is an incubator for future STEM leaders and occupation holders. Through collective effort and strategic collaborative opportunities with organizations, community partners and industry leaders, this program allows us to leverage the benefits of support and common interest.
Keywords: #TheCEOPlan #SolidRockConsulting #JuanitaTheCorporateCoach #TheWFMGirl
Are you looking for a knowledgeable, passionate and diverse speaker for your next event or training?
Book Juanita to engage, educate, inform and inspire your audience and team members. Through her signature talks, “The CEO Plan”, “CX, EX and the Great Equalizer”, “Your WFM solution Can’t Save You!” and “Women in Tech is NOW!” Juanita delivers a easy to digest, comprehensive, informative, yet inspiring talk that activates tech enthusiasm and appreciation.